Building a Powerful EVS Employee Recognition System

Strains on our healthcare system — and environmental services (EVS) departments in particular — make recognition that helps drive employee retention and engagement more critical than ever to your Facility’s success
Typically, healthcare organizations recognize employees with an annual thank-you, years of service program, personal actions that are above and beyond expectations, and/or hoc recognition moments. If your EVS department already has a recognition initiative, you might find nuggets in our planning process for strengthening it.
At the same time, recognition is one of six key tenants to creating a people-centric culture of engagement and the employee experience that impacts the patient experience and ultimately your bottom line through HCAHPS. To deliver a best-in-class experience for both employees and patients, all six tenants need to be considered. Delivering quality care, from clinical to cleaning, the front line to the back office will only take you so far. Intentionally engaging your team through the H3 system of head-heart-hands will help your team deliver human kindness among each other, patients, and their families.

The Case for EVS Employee Recognition
From a business perspective, recognition feeds retention and greater productivity and develops people for their next role inside your organization. People will repeat good practices that are recognized. All healthcare workers today deserve recognition in a meaningful and thoughtful way, and healthcare leaders need to understand how best to provide it. Now, more than ever, developing and implementing a comprehensive recognition system brings humanity into the work people do.
This is meaningful work that when approached with compassion and empathy will shape how people think, how people come to work, and most importantly how people deliver care to one another. Maya Angelo said it best: “People may forget what you said, people may forget what you did, but people will never forget how you made them feel.”
The key steps to the EVS Employee Recognition System:

Executive Sponsor

Recognition advocates

Gather data

Assess & Analyze

Develop Blueprint

Implementation

Analyze & Measure

